POLICIES

RESERVATIONS & CANCELLATIONS

Reservations may be cancelled without penalty by up to 8 hours prior to the scheduled class time by logging into your MindBody profile online. If your reservation is canceled 8 hours before the class start time, the class will be credited back to your account to use for another class. Unfortunately, if cancellation is not received 8 hours before the class start time, we will not be able to credit the ride back to your account. If you have an unlimited package, you will be charged $15 for a late cancel. All no shows will be accessed with a $20 fee. It’s important to sign-in when you arrive. If you’re not signed in 5 minutes before class, your spot may be released to allow for walk-ins or riders on our wait-list or you may be mistaken as a "NO SHOW". If you are running late please give the studio a call and we will hold bikes for up to 10 minutes after class starts. We appreciate you understanding that we can't make exceptions to this policy.

RETURNS

All series sales are final, no refunds for cash or credit will be provided after the purchase of a series. If you choose not to continue your CycleGANG series, you are not eligible for a refund. If you feel you will not be able to complete a package, you may want to choose one of the smaller packages.

MERCHANDISE RETURNS

All merchandise sales are final. Refunds for merchandise will only be provided in the form of a store credit or exchange in the case of a fault. No refunds for cash.

Please note discounts may NOT be combined.

SHARING CLASSES

For one time guest visits to the studio.

When you need to share your class pack with an out of town guest, a friend that needs an extra boost or your boss who’s in serious need of a decompression session (we know it’s for you), call or email us we will happily add them to your account. Before we create this blissful union, this amazing person must have an account with us (you can create it) so we can create the relationship status in our system.

For locals, we recommend purchasing them a New Client special. The only thing better than sharing is getting something you really want all to yourself.

WAIVER AND RELEASE STUDIO LIABILITY RELEASE

(Please read the following carefully, and check “I agree” when you are ready to proceed.) By signing up for and/or attending CycleGANG classes, activities and other programs, and using CycleGANG ’s premises, facilities and equipment (collectively, “classes and facilities”), you hereby agree that there are certain inherent risks and dangers in indoor cycling and exercise and in using indoor cycling and exercise equipment in association with the classes and facilities. In consideration of being allowed to participate in and access the classes and facilities provided by CycleGANG , in addition to the payment of any fee or charge, you hereby (1) agree to assume full responsibility for any and all injuries or damage which are sustained or aggravated by you in relation to the classes and facilities, (2) I, for myself, my heirs and assigns waive, release and forever discharge CycleGANG , its officers, agents, members, employees, representatives, and all others from any and all responsibility, claims, rights, causes of action and/or liability from injuries or damages to your person or property resulting from your participation in and use of the classes and facilities, and (3) represent you have no medical or physical condition which would prevent you from attending and/or using any of CycleGANG ’s classes and facilities and/or put you in any physical or medical danger, and have not been instructed by a physician not to do so. CycleGANG  hereby advises you that individuals with any chronic disabilities or conditions are at risk in using CycleGANG classes and facilities, and are advised against doing so. In addition, if in the opinion of CycleGANG staff, you would be at physical risk using CycleGANG classes and facilities, you will be denied access to CycleGANG and its classes and facilities until you furnish CycleGANG with an opinion letter from your medical doctor, at your sole cost and expense, specifically addressing CycleGANG concerns, and stating that CycleGANG concerns are unfounded. If you decline to obtain such a letter, you will not be permitted to use the classes and facilities of CycleGANG . No one under 18 allowed without consent of parent or legal guardian. CycleGANG makes no representations whatsoever about any other website which you may access through this one.

LEGAL NOTICE – USE OF THIS WEBSITE

CycleGANG  maintains this Website for the convenience of and communication with existing and prospective customers, and for their education and information. Please feel free to browse the Site. You may download material displayed on this Website for non-commercial, personal use only provided you also retain all copyright and other proprietary notices contained on the materials. You may not, however, distribute, modify, transmit, reuse, re-post, or use the content of this Website for public or commercial purposes, including the text, images, audio and video without CycleGANG ’s written permission in each instance. Changes periodically are made to the information contained in this Website.

INTELLECTUAL PROPERTY

Unless otherwise noted, product and service names, designs, logos, titles, text, images, audio and video within this Website are the trademarks, service marks, trade names, copyrights or other intellectual property of CycleGANG . All other unregistered and registered trademarks or service marks are the property of their respective owners. Nothing contained within this Website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any CycleGANG  intellectual property displayed within this Website without CycleGANG ’s written permission in each instance.

NO WARRANTIES; LIMITATION OF LIABILITY

THIS WEBSITE IS PROVIDED “AS IS” AND “WITH ALL FAULTS” WITHOUT WARRANTIES OF ANY KIND WHATSOEVER, WHETHER EXPRESS, IMPLIED, BY OPERATION OF LAW OR OTHERWISE INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANT ABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OR OTHERWISE. CycleGANG  assumes no responsibility for, and shall not be liable for any damage to, or virus that may infect, your computer equipment, software, data or other property on account of your access to, use of, or browsing in this Website or any linked sites, or your downloading of any materials, data, text, images, video or audio from this Website or any linked sites.

In no event shall CycleGANG  or any other party involved in creating, producing, maintaining or delivering this Website, or any of their respective shareholders, directors, officers, members, managers, employees or agents (collectively, “Released Parties”), be liable for damages of any kind whatsoever including, without limitation, any direct, indirect, exemplary, incidental, consequential, punitive, special or other types of damages, whether or not advised of the possibility of such damages, and on any theory of liability whatsoever, arising out of or in connection with your access to, use of, or browsing in this Website or any linked sites, or your downloading of any materials, data, text, images, video or audio from this Website or any linked sites.

By your access to, use of, or browsing in this Website, you release CycleGANG  and the other Released Parties, and agree to indemnify and hold it and them harmless from and against, any and all claims, demands, losses, actions, suits, proceedings or other liability arising out of or in any manner relating to your access to, use of, or browsing in this Website or any linked sites, or your downloading of any materials, data, text, images, video or audio from this Website or any linked sites including, without limitation, its and their attorneys fees and costs of defense.

UNAFFILIATED PRODUCTS, SERVICES AND SITES

Descriptions of, or references to, products, services, publications or sites not owned or offered by CycleGANG  do not imply endorsement of that product, service, publication or site. CycleGANG has not reviewed all material linked to this Website and is not responsible for the content of any such material. Your linking to any other sites is at your own risk.

COMMUNICATIONS WITH THIS WEBSITE

You are prohibited from posting or transmitting any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law. CycleGANG  will fully cooperate with any law enforcement authorities or court order requesting or directing CycleGANG to disclose the identity of or help identify or locate anyone posting any such information or materials.

Any communication or material you transmit to this Website by e-mail or otherwise, including any data, questions, comments, suggestions, or the like is, and will be treated as, non-confidential and non-proprietary. Anything you transmit may be edited by or on behalf of CycleGANG , may or may not be posted to this Website at the sole discretion of CycleGANG , and may be used by CycleGANG  for any purpose, including, without limitation, reproduction, transmission, publication, broadcast and posting. Further, CycleGANG is free to use any ideas, concepts, know-how or techniques contained in any communication you send to the Site for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products using such information.